Operations & Administration

2859 | Salesforce - Service Cloud | 2-6 Y | Remote

Remote
Work Type: Contract
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WhatsApp: https://bit.ly/Renous
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Job Position: Salesforce Administrator - Service Cloud
Job Location: Remote
Job Type: Contract


Job Responsibilities:-
  • Configure and customize Salesforce Service Cloud to support customer service processes and workflows.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions within Salesforce Service Cloud.
  • Implement and maintain Service Cloud features, including case management, knowledge base, entitlements, and service contracts.
  • Create and manage Salesforce Service Cloud reports and dashboards to monitor customer support metrics and KPIs.
  • Train customer support team members on Salesforce Service Cloud functionality and best practices.
  • Provide ongoing support and troubleshooting for Salesforce Service Cloud issues.
  • Stay up-to-date on Salesforce Service Cloud updates, releases, and best practices to continuously optimize our Service Cloud instance.
  • Collaborate with cross-functional teams, including customer support, IT, and operations, to ensure alignment of Salesforce Service Cloud with business objectives.
  • Assist with Salesforce Service Cloud integration with other business systems as needed.

Job Requirements:
  • Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.
  • 2-6 years of experience working with Salesforce Service Cloud, including configuration, customization, and administration.
  • Salesforce Administrator certification is required; Salesforce Service Cloud Consultant certification is a plus.
  • Strong understanding of Salesforce Service Cloud functionality, including case management, knowledge management, and entitlements.
  • Proficiency in Salesforce declarative tools, such as Process Builder, Flow, and Workflow Rules.
  • Experience with Salesforce Lightning Experience is preferred.
  • Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
  • Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
  • Ability to work independently and collaboratively in a fast-paced environment.


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