2813 | Workday Support | 1+ Y | Remote

We recommend you join our Channel to learn about all the Open Positions:

Telegram: https://t.me/renousconsulting

• Act as the primary point of contact for all Workday-related inquiries and support requests, providing timely assistance and solutions to end-users
• Investigate and troubleshoot system issues, collaborating with cross-functional teams to identify root causes and implement effective resolutions
• Assist with the configuration and customization of Workday modules and features to better align with user needs and organizational goals
• Provide comprehensive training and guidance to end-users on Workday functionality, best practices, and troubleshooting techniques
• Monitor system performance and proactively identify areas for improvement, making recommendations for enhancements or optimizations as needed
• Stay informed about Workday updates, releases, and industry trends, sharing knowledge and insights with the support team and end-users

• Bachelor's degree in Information Technology, Business Administration, or related field preferred
• 1+ years of experience in a technical support role, with a focus on supporting Workday or other enterprise systems
• Good understanding of Workday functionality, including core HR, payroll, and benefits modules
• Good problem-solving and communication skills, with the ability to effectively interact with users of all levels
• Detail-oriented with a commitment to providing exceptional customer service
• Workday certification(s) preferred

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